Advice and answers
from the Momentum Team

Integrating Zoom with Momentum AI
March 3, 2024

Integrating Zoom with Momentum AI

Momentum is a powerful tool to analyze your calls and better work your deals. If you already have a call recording tool or use video conferencing software like Zoom, the setup is easy!

By integrating with Zoom, Momentum enables sharing recorded meetings from Zoom to Momentum AI. This streamlines the process of recording meetings in Zoom and accessing them in Momentum.


  • Zoom License: To integrate Momentum AI with Zoom, you must have a Zoom Business, Education, or Enterprise license. This license provides access to advanced features and functionalities that are necessary for our product to work.

Administrator steps to setup Momentum's integration with Zoom

Momentum for Zoom needs to be installed only once for a company, by a Zoom Administrator.

Things to Note:

  • We recommend you check with IT or an admin to make sure you have the right access to install the Momentum app in Zoom.

Authorize Momentum's Zoom Integration

Setting up Momentum's Zoom Integration establishes the connection between Momentum AI and Zoom.

Things to Note: When you set up Momentum's Zoom Integration, only recorded meetings and transcripts will be available to Momentum. This will apply to past and future calls.

To set up Momentum's Zoom Integration, follow these steps:

Click on this link to access the 👉 Momentum App for Zoom

You can also copy the following URL and paste it in your browser:

  • Login to the Momentum admin if you aren't logged-in already. Once completed you'll be taken to the Zoom Marketplace
  • In Zoom’s login page, enter your Zoom credentials to continue.
  • Review the Authorize  page, then click Allow.

You are done. Congratulations! No every recorded call hosted by one of your team members will be received by Momentum AI and analized.

To successfully leverage Momentum for Zoom, you must also make sure your organization has these key features of Zoom enabled:

  • Cloud Recordings in Zoom
  • Audio Transcripts in Zoom

Enable Cloud Recording in Zoom

Turning on cloud recording allows Momentum to capture your Zoom video and audio recordings successfully.

To turn on Cloud Recording in Zoom, follow these steps:

  1. Go to your Zoom Account Settings page to do this at the account level (this will apply to all your Zoom users), or instead go to a specific Zoom User Group settings page (to apply the same only for a subset of your Zoom users).
  2. Enable Cloud Recording.

Enable Audio Transcripts in Zoom

The Audio Transcript settings allow Momentum to access the transcript associated with your Zoom recordings.

To turn on the Audio Transcript, follow these steps:

  1. Open the same Zoom Settings page for either your account (to set this up globally), or group (for a subset of your users).
  2. Scroll to the Advanced cloud recording settings and check the box that sits next to the Create audio transcript option:

Things to Note: Cloud recording and audio transcripts are only available for Business, Education, or Enterprise account in Zoom. If you're using Zoom Pro, please reach out to our team.

As a Zoom Administrator, your work is done! Thanks for supporting your team in their journey to leveraging AI to close more deals.

Final Step: Adding AI License Seats

To add users to the AI license Seats setting in Momentum:

  1. Log in to the Momentum Admin: Visit the Momentum admin page and log in with your credentials
  2. In the Team section, filter to a specific user
  3. Click Edit  Settings and check the AI License Checkbox

Individual Team Members Will Now Start Seeing Zoom Record Their Calls!

Once your admins have enabled Momentum's Zoom Integration and cloud recordings, it's time for your team to start capturing some calls! To capture a meeting in Zoom, Momentum will manage recording of sessions automatically for end-users. This will give a warning to every attendee and lead to a video and transcript of the session being generated by zoom after the call completes.

Uninstalling the Momentum app from your Zoom organization

If you want to remove the Momentum app from your Zoom account, you can do so by following a few simple steps. First, you need to go to the link. Once you are there, you should be able to see a list of all the apps that you have installed in your Zoom account. Look for the Momentum app and click on it, in the Manage app section. You should then see an option to remove the app from your account. Simply click on it, and the app will be removed from your account. It's that easy!

Removing Momentum from your Zoom organization

Transcripts and data collected from Zoom are stored until the organization requests that this data be removed or if a customer has decided to terminate Momentum. This allows Momentum users to query for insights on their Sales calls regardless of how long ago they happened.


Momentum's Zoom Integration requires two systems to communicate, and an error can occur in the event of miscommunication. For assistance troubleshooting Momentum's Zoom Integration errors, please contact our team via our shared Slack channel or