Customer Channels allows you to kick off automated workflows in shared Slack Connect channels, empowering you to streamline communication and improve your relationships with your customers.
We’re able to deploy faster and meet our customer’s expectations because we have this deal room that contains all the information through the history of the deal, from that first touchpoint through to the chargers being installed and the software activated.
Vice President of Sales
Post documents, requirements, or reminders in your Customer Channel whenever a Salesforce object reaches a specific stage, so your stakeholders are always in the loop in real-time.
Measure and improve your SLA performance over time by tracking all messages your customers and teammates are sending in designated Customer Channels.
Instantly trigger Momentum’s automated workflows like logging a bug in Jira or creating a task in Asana with the click of an emoji reaction to automate and streamline many of your customer engagement processes.
