Is the 'Solving the CSM Conundrum with AI' webinar recorded?

Yes, a recording of the 'Solving the CSM Conundrum with AI' webinar will be shared with all registrants after the live session on July 22nd.

Do I need to register to attend the webinar?

Yes, registration is required. You can register at: https://streamyard.com/watch/aARumefPjPXs?embed=true

What time does the webinar start?

The webinar will begin at 1PM EST on July 22nd.

Customer Success Managers (CSMs) are being pulled in a dozen directions—adoption, renewals, onboarding, driving value outcomes, product feedback, escalations, customer experience—all while trying to maintain “human touch” at scale.

Solving the CSM Conundrum with AI

July 22nd

1PM EST

The CSM Role Is at a Breaking Point

Dione Hedgpeth CX Executive & Former Chief Customer Officer at Sumo Logic

What You’ll Learn:The CSM Role Is Morphing
‍• How top organizations are helping CSMs move from process based ‘Jack of all trades’ to domain experts offering strategic guidance.
• How AI enables this shift by taking on the repetitive, signal-tracking, and risk-detection layers of the job.

Hosted by:

Jonathan Kvarfordt aka Coach K

Head of GTM Growth

Momentum

Alphonso H. Calanoc

Director of Customer Success

Momentum

CS isn’t dying—it’s evolving. This session is for any CS or GTM leader ready to scale customer success without scaling headcount.

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